At FlashUp Energize, we understand that choosing the right blockchain education program is an important decision. Our refund policy reflects our commitment to providing value while maintaining fair business practices for all students.
This policy covers all educational services, course materials, and blockchain training programs offered through our platform. We've designed these guidelines to be transparent and straightforward.
Effective Date: January 15, 2025
Students may request refunds under specific circumstances. We evaluate each request based on when it's submitted and the student's engagement with course materials.
- Full refund available within 7 days of enrollment if no course materials accessed
- Partial refund (50%) available within 14 days with limited material access
- Medical emergencies or family situations considered on case-by-case basis
- Technical issues preventing course access may qualify for full refund
- Course cancellation by FlashUp Energize results in automatic full refund
Each situation is reviewed individually, and we work with students to find reasonable solutions when unexpected circumstances arise.
Certain program components and services are not eligible for refunds due to their nature or immediate value delivery.
- One-on-one mentoring sessions already completed
- Downloaded software tools and blockchain development resources
- Certification fees and exam costs
- Third-party service subscriptions included in course packages
- Physical materials shipped to student address
We clearly identify non-refundable components during enrollment so students understand which services have immediate value transfer.
Refunds are processed using the same payment method used for the original purchase. Processing times vary based on the payment provider and banking institutions.
- Credit card refunds: 5-7 business days
- Bank transfers: 7-10 business days
- PayPal transactions: 3-5 business days
- Cryptocurrency payments: 2-5 business days
International transactions may require additional processing time due to banking regulations. We provide tracking information for all refund requests.
We recognize that unexpected situations can affect a student's ability to complete their blockchain education program.
- Medical documentation may extend refund eligibility period
- Military deployment situations receive special consideration
- Job loss or significant financial hardship reviewed individually
- Technical compatibility issues with student's equipment
Our student success team works closely with individuals facing difficult circumstances to explore options including deferrals, payment plans, or partial refunds.
How to Request a Refund
1
Submit Written Request
Send detailed refund request to info@flashup-energize.com including enrollment date, reason for refund, and supporting documentation if applicable.
2
Review Process
Our team reviews your request within 48 hours, checking eligibility criteria and course access records to determine refund amount.
3
Decision Notification
You'll receive written confirmation of our decision via email, including refund amount and expected processing timeline.
4
Processing & Payment
Approved refunds are processed within 3-5 business days, with funds returned via your original payment method.
