Your privacy matters to us. Here's how we protect and handle your personal information.
Last Updated: January 15, 2025
Welcome to FlashUp Energize, your trusted partner in blockchain education. We're committed to making blockchain technology accessible for beginners while maintaining the highest standards of privacy protection.
This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our educational services. We believe transparency builds trust, so we've written this policy in clear, straightforward language.
We only collect information that helps us provide better educational experiences and support your learning journey in blockchain technology.
Your information helps us create personalized learning experiences and maintain our educational platform effectively.
We use your data to customize course recommendations, track your progress, provide certificates, and offer technical support during your blockchain learning journey.
We're selective about who we work with and never sell your personal information to third parties.
We may share course completion data with certification bodies and educational institutions to verify your blockchain training credentials.
Payment information is securely transmitted to verified payment providers. We don't store complete payment card details on our servers.
We work with hosting providers, email services, and analytics tools that help us maintain and improve our educational platform.
We may disclose information when required by Vietnamese law, court orders, or to protect the rights and safety of our educational community.
Under Vietnamese data protection regulations and our commitment to transparency, you have several important rights regarding your personal information.
Request a copy of all personal data we hold about you, including course progress, communications, and account details. We'll provide this in a readable format within 30 days.
Update incorrect information or add missing details to your profile. You can make most changes directly through your account dashboard or contact our support team.
To delete your account, email us at info@flashup-energize.com with your request. We'll remove your personal information within 60 days, though we may retain anonymized learning data to improve our courses.
Protecting your information is fundamental to our educational mission. We've implemented multiple layers of security to safeguard your data.
In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide clear information about what happened and what steps we're taking to resolve the issue.
We keep your information only as long as necessary to provide educational services and meet legal requirements.
Course progress, certificates, and account information are maintained while you're actively using our platform and for two years after course completion.
Accounts with no activity for three years are automatically archived. Personal details are anonymized while preserving educational statistics.
As an educational platform serving blockchain enthusiasts globally, we sometimes need to transfer data internationally to provide comprehensive learning experiences.
When we transfer data outside Vietnam, we ensure adequate protection through contractual commitments, certification programs, or transfers to countries with adequate data protection laws.
Our primary data processing occurs within Vietnam, but some services may involve:
We use cookies and similar technologies to enhance your learning experience and understand how our educational platform is used.
These cookies are necessary for basic website functionality, including login sessions, course progress saving, and security features. They cannot be disabled.
Help us understand which courses are most popular, where students encounter difficulties, and how we can improve the learning experience.
Remember your choices about course display, language preferences, and notification settings to personalize your experience.
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Our blockchain education programs are designed for adult learners and professionals. We don't knowingly collect information from individuals under 18 years old.
If you're under 18 and interested in blockchain education, please have a parent or guardian contact us to discuss appropriate learning resources and supervision requirements.
If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly and may require parental consent before providing access to educational materials.
We're here to help you understand how we protect your privacy and handle your personal information.